Job Purpose:
Provide day-to-day service support for all Core Banking Application Services and other applications that support mission-critical business processes, ensuring business cycles are completed in accordance
with the Bank’s policies and operating procedures.
Key Result Areas:
• Administer Core Banking application services (e.g., FlexCube) and related peripheral applications, report, track, and coordinate resolution of service issues.
• Ensure service delivery quality, availability, and warranty in alignment with the ITIL framework.
• Manage disaster recovery and business continuity arrangements for services within the function.
• Test, install, administer, and upgrade services within the function.
• Ensure service requests and incidents/problems within the function are logged, prioritized, and resolved within agreed timelines.
• Develop, document, and continuously improve processes and procedures for systems within the function.
• Prepare and publish weekly and monthly system performance
reports.
• Execute end-of-day/close-of-business processes in line with approved operating policies and procedures.
Financial Responsibility:
• N/A
Person Specification
Education & Training:
• BSc (Honours) Information Technology, Computer Science, Electrical Engineering or Computer Engineering or related field.
• ITIL Foundation Certificate in IT Service Management is an added
advantage.
Skills & Experience:
• At least three (3) years’ experience managing business applications running on WebLogic.
• Technical training in basic Linux systems administration.
• WebLogic systems administration experience.
• Product knowledge and relevant development certifications.
• Knowledge of PC and server operating systems.
• Working knowledge of Microsoft SQL Server and Oracle databases.
Business Behaviours:
• Excellent customer service and interpersonal skills.
• Demonstrates a consistently positive, professional, and constructive
approach to work.
• Strong organisational and communication skills, both written and
verbal.
• High attention to detail and effective monitoring skills.
• Demonstrates resilience and a solution-oriented mindset.
• Proactive, with sound judgement and professional confidence.
• Able to meet deadlines with minimal supervision.
• Demonstrates a strong commitment to quality and accuracy.
• Maintains the highest standards of integrity and confidentiality.
Interested candidates should submit their applications with a recent
CV, copies of all academic transcripts, certificates and testimonials,
daytime telephone contact, postal and email address and three
competent referees not later than Wednesday, 15th April 2026 by
Chief Human Resources Officer