The IT Assistant Manager plays a crucial role in supporting the IT department and ensuring the efficient operation of information technology systems. This position involves assisting the IT Manager in managing the team, overseeing projects, and maintaining the organization’s IT infrastructure.
Responsibilities
Team Leadership:
Provide guidance and mentorship to IT staff, ensuring tasks are completed effectively and efficiently.
Project Management:
Assist in planning, executing, and monitoring IT projects, ensuring they are delivered on time and within budget.
IT Infrastructure Management:
Oversee the maintenance and operation of servers, networks, and other IT systems to ensure uptime and reliability.
Troubleshooting:
Assist in diagnosing and resolving hardware, software, and network issues for end-users.
Security:
Collaborate with the IT Manager to implement and maintain security measures to protect data and systems.
Vendor Management:
Work with IT vendors and suppliers to procure hardware and software as needed.
Budgeting:
Help in preparing and managing the IT department’s budget, ensuring cost-effectiveness.
Documentation:
Maintain documentation of IT systems, procedures, and policies.
User Support:
Provide technical support to end-users and ensure their technology needs are met.
Compliance:
Ensure IT operations adhere to relevant laws and regulations.
Added Advantage:
- Experience with Inventory Management systems is an added advantage.
- Experience with Hybrid & Cloud Infrastructure.
Requirements
- Bachelor’s Degree in Computer Science, Information Technology, or related field
- 3+ years of professional experience in IT support or management role
- Proven leadership and team-building skills
- Solid understanding of network infrastructure and systems administration
- Excellent problem-solving, analytical, and decision-making skills
- Strong communication, interpersonal, and customer service skills
