Recovers delinquent accounts, compiles and maintains basic credit information, prepares reports, obtains approval for refinancing and repossessions

• Collect arrears and negotiate acceptable payment arrangements and settlements, in line with mandate
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Carry out collections processes within mandate, meeting SLA targets and quality standards
• Comply with governance in terms of legislative and audit requirements
• Manage personal development to increase own skills and competencies