Responsibilities

• Support user-related research activities, including methodological design, protocol writing, and qualitative/quantitative data-gathering activities
• Use approaches in behavioural science and user research to conduct behavioural diagnosis on demand, uptake, and use of products, programs, and policies.
• Use evidence to clearly define problems, analyze user data, and generate insights for problem-solving
• Create personas through user research and data.
• Use different creative problem-solving approaches to facilitate the co-creation of possible solutions
• Design prototypes, conduct concept and usability testing, and gather feedback
• Develop wireframes and prototypes around customer needs
• Work with the innovation team to summarize insights into knowledge products including learning briefs, policy briefs, and other peer-reviewed publications.

Qualifications / Job Requirements

• A Master’s Degree in Social and Behavioural Sciences, Marketing, Advertising, or a related field
• Previous industry user experience research or playing a critical role in an innovation team
• Proven experience as a UX Designer, UI Designer, or similar role
• Strong interest in program and policy innovation.
• Skill set in project management and research (qualitative and quantitative).
• Familiarity with interaction design and information architecture.
• Proficient in analytical and design softwares, including nortion, canvas, miro, and proficient in the design of journey maps.
• Problem-solving aptitude.
• Strong written and spoken communication, including the ability to develop knowledge products.