- To assume direct accountability of people, resources, channels, business & risk controls in the Region in line with Consumer Banking objectives. To proactively identify and assess the risks faced by the region and maintain an effective system of controls to reduce exposure.
- To ensure that all customers receive a consistently high quality service by effectively managing and developing all available resources (staff, systems, processes) and ensuring that a strong customer-focused service culture becomes entrenched in the branch network.
Qualifications
- Minimum of First Degree
- A seasoned banker with a minimum of 8 years branch banking experience
- Minimum of 3-4 experience in managing a diverse range of people and activities is essential
- Minimum of 10 years total experience
- Relevant professional certifications such as ACIB is an added advantage
Behavioral Competencies:
- Generating Ideas
- Making Decisions
- Taking Action
- Understanding People
Technical Competencies:
- Market Management
- Sales & Financial Management
- Service Management
- Operational effectiveness
