Task
Installation, upgrade and maintenance of IT-Equipment. (e.g. client computer, printers, network equipment, scanners, servers, peripheral devices)
• Monitors the state of hardware and software in use for security aspects.
• Tests new hardware systems and identifies options for upgrading existing systems and peripherals.
• Monitors the internet connections in use to ensure maximum uptime.
• Implements IT security measures in projects office.
• Monitors vulnerabilities in the communications networks to prevent data leaks.
• Helps regularly update antivirus software and relevant operating system updates/patches to ensure a secure working environment.
• Resolves all technical and connectivity issues, prepares all the necessary information, and provides phone support.
• maintains all GIZ standards (e.g., Ms. 365, WINPACCS, SAP) and custom software used in project offices.
• Knowledge and experience in Incident and Escalation Management.
• Helps implementing ISMS in alliance with GIZ Headquarters strategy and local Information Security Advisor.
• Ensure that the IT systems in use comply to GIZ Standard Policies and Guidelines.
• Keeps an inventory of software and hardware.
Qualifications
BSc/MSc in Computer Science, Information Technology or related fields
• Outstanding knowledge of IT hardware and software used, (Windows Server) computer network systems (Cisco Meraki), database software, network
security.
• At least 2 years professional experience in Information Technology position or a supporting experience in IT areas.
• Good presentation, communication, and reporting skills with the ability to present complex technical details in a simple business context good time
management.
• Outstanding working knowledge of ITC technologies (related software, phone, email, the internet) and computer applications (e.g. Microsoft 365)
• Good knowledge and command of the English is a must and team spirit.
• Willingness to upskill as required by the tasks to be performed – corresponding measures are agreed with management.
