Duties and Responsibilities

• Operating and Maintaining the ICT infrastructure (Servers, Storages, Appliances) under the supervision of the Head of Department.
• Maintaining the design, drawings and documentations of the Network and Systems.
• Configuring and maintaining DNS Appliances or Servers.
• Configuring and maintaining monitoring tools: SolarWinds, PRTG, Cacti.
• Configuring and maintaining Mail Servers and other application servers (Windows and Linux)
• Ability to design disaster recovery procedure for the backbone, servers, applications, services
• Responsible of the Performance and Monitoring of the ICT Infrastructure.
• Maintaining the ISP’s servers and client’s collocating servers.
• Supporting the OSS (Servers and Routers) of the Billing System.
• Maintaining the Company’s IT Infrastructure.
• Provide network and IT solutions for corporate client and support them.
• Providing necessary remote or on-site support to our corporate clients.

Reporting:

• Document all processed tasks
• Perform reporting as per procedures
• Reporting based on KPIs
• Evaluating the service, QOS, Equipment.

Personal Responsibilities

• Responsible for all assigned equipment to his team
• Should maintain a high level of personal responsibility in order to be an example to his colleagues
• Abide and apply the rules and regulations of the department and the company as a whole
• Responsible for achieving any assignment given by his Manager
• Keeping up to date with departmental and company notification via Emails, Notice board and other mediums
• Keeps himself up-to-date with the technologies used by the company
• Round-the-clock ability and readiness for any kind of urgent intervention due to any faced problem.
• Possess customer-centric attitude and the will to visit them when the need arises.

Qualifications

• Academic / Education: B.Sc (or equivalent) in Computer Science or in Computer Communication Engineering
• Certifications: Microsoft, VMware, Linux, HPE, Dell certifications are preferre
• Experience: Minimum of 5 Years’ experience in telecommunication and/ or in information technology is required.
• Language Qualifications: Good verbal and writing skills in English are mandatory.

Technical Skills:

• Firewalls configuration and maintenance.
• Proven experience in Linux and Windows Operating Systems.
• Hands-on experience in Servers (Dell or HPE) and storages.
• Knowledge in Virtualization (VMware)
• Experience in backup solutions such as Commvault.
• Ability to design topology and provide consultancy for corporate customers.
• Billing System Setup, architecture and maintenance knowledge is a plus
• Support applications in both Windows and Linux Environment.

General Skills:

• Interpersonal relationship.
• Maintain a good communication and interaction with customers and colleagues.
• Team leadership (or team player).
• Communications skills, both verbal and written.