- Service Management: Ensure communication of outages within stipulated times and attendance to tickets on time. Pull reports for SLA, and ticket creation on a weekly/monthly basis
- Monitoring and management of company server.
- Configuration and troubleshooting of computer hardware, applications and networks.
- Active Directory administration as well as troubleshooting and resolving email issues.
- Monitoring all server, network and IT infrastructure.
- Provide support with the Bulk Message System.
- Assist with the day-to-day administration of the Service Desk.
- Loan Management System: Provide first-line support to the Business of the Loan Management System.
- End-User Support: Provide end-user support for IT applications, Computers, VoIP and network access
- VOIP Phones Administration –Configuration, update and general maintenance of the VOIP system.
- Provide support for business applications, patching and vulnerability management.
- CCTV Management: Management of the organisation’s CCTV including Installation and setup and management of the system, Troubleshooting daily issues, and Monitoring of its operation and performance.
- Biometrics: Ensure that the Biometric System is working properly and that data is added, removed and backed up on the biometric system.
MINIMUM ENTRY REQUIREMENTS
- Bachelor’s Degree in Information Technology or a related field.
- ITIL or Microsoft/CompTIA + qualifications will be an added advantage.
- At least 2 years of work experience in an IT Windows Environment Support, Computer Networking and Security Systems.
- Financial services exposure will be an added advantage.
OTHER REQUIREMENTS
- Effective oral and written communication skills
- Strong analytical and problem-solving skills
- Resilient
- Ability to work well under minimum supervision
- Proactive and self-motivated
- Attention to detail and ability to work accurately
- Maintain the highest level of confidentiality and integrity
- High level of Discipline
