- The IT Officer is responsible for monitoring and maintaining the computer systems and networks of Firmus; as well as installing and configuring all necessary software and applications for operational efficiency, security and improved functionality.
- Thereby ensuring the smooth running of all computer systems and networks in Firmus across all locations and ensuring employees can effectively use them to perform their duties and responsibilities.
- Work with the CEO to set up and maintain new users’ accounts, profiles and their passwords on Outlook, Skype and other necessary applications as well as software;
- Take care of software and network systems, maintenance of databases and evaluating new technology for further improvement of the overall working of Firmus
- Look after the organization’s security and anti-virus updates as well as conducting safety checks on all computer systems and equipment;
- Install and configure computer hardware operating systems and applications;
- Monitor and maintain computer systems and networks;
- Ensure internal security is not breached and customers’ details are not leaked;
- Assist staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues;
- Troubleshoot systems and network problems, diagnosing and solving hardware or software faults;
- Recommend repairs, replacements and adjustments for computer systems when required;
- Provide Firmus EXCO with advice and support on IT-related issues;
- Perform ad-hoc projects as requested in line with fixing of unsatisfactory IT conditions, improvements in operations and reduction in costs;
- Performs research to ensure the improvements in the functionality of computer systems and networks;
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