▪ Responsible for dedicated monitoring, control review and assurance oversight of banking activities of designated high risk branches in line with the bank’s Internal Control Framework (Not less than 4 high risk branches per RCO)

DUTIES & RESPONSIBILITIES

RCOs shall work independently of clusters in the planning and execution of control review activities and maintenance of assurance oversight of branches under their purview. They are required to move around their assigned branches for periodic in-depth reviews. RCOs report functionally to Cluster Control Managers (CCM) to streamline reporting structure; but remain responsible for the following functions:

▪ Maintain control oversight over assigned high risk branches

▪ Utilise existing branch control review template (as minimum control tests) for in-depth review of branch processes and procedures

▪ Review various transactions of high risk branches under their purview using daily IT Control reports provided and carry out periodic control reviews of loan performance and collaterals

▪ Follow-up and track identified exceptions and ensure prompt resolution

▪ Increase the control consciousness of First Bank staff by close monitoring and training

▪ Educate processors on key changes in the bank’s policies, processes, products and controls and improve processors’ understanding of processes and control by facilitating training sessions

▪ Encourage self-reporting of errors, control breaches and fraud incidents in branches

▪ Carry out timely investigation and resolution of customers’ control related complaints

▪ Ensure strict compliance with Internal Control and Enhancement plans and programs.

▪ Conduct investigations into fraudulent activities, unusual incident and other activities as may be required by the bank and report on findings to the Cluster Control Manager