RESPONSIBILITIES
Key Performance Areas:
Core, essential responsibilities / outputs of the position (KPA’s)
The Specialist – Presales & Order Management will be accountable to achieve the following objectives:
- Interact and review solutions, with customers regularly to understand their requirements & constraints and deliver solutions to fit customer needs.
- Design & Plan guidelines for connectivity, services and applications carrying mission critical traffic.
- Design and Plan change requirements for Bayobab in-life, guiding Sales and Product teams
- Management of numbering plans, ITU MNC/MCC data base, MNP and service availability to support commercial objectives
- Design criteria for service provisioning or commercial model support for stakeholder enablement
- Provide input to product design for internal and external customer/stakeholders.
- Responsible for business process management areas as per allocation by management and act as back-up to other Carrier Services specialists as and when required.
- Ensure compliance of regulatory conditions and process requirements.
- Ensure best practices are adhered to in serving customers within industry standard “Turn Around Time”.
- Ensure compliance of standards, ISO etc. for IT Security, Service Management Business Continuity.
- Review performance reports and financial statements to determine progress and status in attaining objectives.
Role Deliverables
- KPI’s / targets as set by General Management
- Support to internal and external stakeholders.
- Technology Solution Planning
- Technology Solution Operations
- Security
- Operational Delivery
QUALIFICATIONS
Job Requirements
(Education, Experience and Competencies)
Education:
- Minimum 3-year Academic Degree (BBA, Engineering/Computer Science)
- Fluent in English.
Experience
- At least 3 years functional experience in Telecommunications, Technology, or related B2B industry experience specifically within the wholesale landscape.
- Minimum 2 years in Service & Solution Management with relevant technical experience in the international telecommunication industry preferably in carrier/enterprise business and new services, viz. API, IPX, WhatsApp for Business and IOT etc.
- Wholesale and Enterprise Business market knowledge, desirable.
- Good understanding of the telecommunication industry – especially wholesale carrier and Enterprise services is desirable.
- Excellent technology skills with strong Excel (macros, pivot tables, look-ups and filtering), PowerPoint, and Word skills.
Competencies
- In depth knowledge of voice telecommunication technology protocols & standards (INAP, ISUP, SIP, ENUM, PESQ etc.), codecs (G711, G723, G729, AMR), understand carrier network topology (Hubbing, Transit) and dynamic routing principles (Percentile/Overflow/Crank back), IP, API, IPX, WhatsApp for Business, Internet of Things, Signalling Protocols, etc..
- Ability to draft technical scope of work, specifications and RFP responses.
- Ability to manifest solutions based on business forecast and utilization, including process and capacity inputs into technology.
- Ability to identify key issues in customer facing solutions, and to think creatively and strategically to overcome internal and external challenges.
- Ability to regularly audit, review and harden gaps in customer solution & requests.
- Ability to translate customer requirements to design specifications and handhold Technology & Operations team with necessary guidelines around CLI, Non-CLI, PESQ, DTMF, API, etc.
- Ability to work effectively with multiple stakeholders in a multi-cultural environment.
- Strong analytical skills to adequately anticipate demand and make investment decisions.
- Direct experience and demonstrated ability to develop own executive level presentations using Microsoft PowerPoint and Excel / Power BI
- Maturity to handle ambiguity and adaptive to dynamic environment.
- Ability to provide direction and leadership towards multiple technology & operations units within the organization.
- Knowledge of risk management (a risk taker who carefully considers risk/reward) and business development.
- Effective oral and written communications and public relations as well as excellent negotiation skills to be able to function across multiple business lines in a multicultural environment.
- Strong computer literacy
