The purpose and role of the position is to vet Loan applications, recommend them for approval, and ensure excellent customer service delivery.
Key Outputs & Responsibilities: –
- Achieve sales targets as set on a monthly basis.
- Maintain excellent Customer service and care.
- Achieve 100% collection target for all loans issued.
- Ensure that Customers are served within the stipulated TAT.
- Accurate data capture of reports and loan applications in the system
- Ensure compliance to all company policies and procedures.
- Ensure the precise and persuasive promotion of all products.
- Customer Retention/ Stakeholder Management.
Qualifications & Experience
- Grade 12 School Certificate
- Business Degree or Higher Level Diploma, or any other professional qualification in a related field
- Experience in Sales and Marketing
- Minimum 2 years working experience in microfinance, or banking institution is an added advantage.
