What You’ll Do

• Develop a winning strategy: You will be in charge of working on the merchant account management strategy in Kenya with a specific focus on Grocery and Retail operations. One of the questions you will be looking to answer is how do we maximize the impact of our account management team across a number of strategic merchants in grocery & retail.
• Build meaningful relationships with partners: Deliver exceptional growth and experience to our Grocery & Retail merchants. You will work with your team to build joint business plans, solve operational problems, and advance partner priorities.
• Build and implement processes: Use your analytical ability combined with operational rigor and project management skills to build processes that your team can use to drive forward partnership critical metrics.
• Partner with internal teams: Work closely with stakeholders in the Merchant Operations, Enterprise Operations, Community Operations and Marketing teams particularly to deliver the best service and value to restaurant partners.
• Drive our business performance by focusing on improving the experience for restaurants and retail partners using our platform
• Ensure we have the best restaurant and retail offering and optimize their operational performance
• Product Adoption (Ads, offers…)
• Foster deep relationships with top restaurant and retail partners, identifying and acting on opportunities to take their delivery business to the next level
• Drive on-the-ground knowledge and context about the country you operate into the wider UberEats team
• Tackle or escalate complex operational issues for timely resolution for our top restaurant partners
• Act as an ambassador of Uber Eats mission, brand, and product

What You’ll Need

• Bachelor’s degree or equivalent in business, marketing, or a related field. Master’s Degree a plus
• At least 1-2 years of professional experience in Account Management, Business Development, Marketing, Operations, or similar
• Passionate about working with top merchants and building a business together
• Highly autonomous – able to work with minimal oversight
• Outstanding listening, communication, and organizational skills
• Data-driven decision-making mentality and sound commercial judgment. Experience working with Google Sheets/Excel
• High adaptability to change and ability to execute quickly
• Strong communication and interpersonal skills
• Project management and analytical skills