Principle Accountabilities

• Reviewing and identifying accounts in early arrears and recommending the best plan of action for resolution.
• Implementing approved action plans and monitoring performance of accounts to ensure that objectives are met.
• Keeping requisite data on assigned portfolio that is to be used in production of reports.
• Use analytics dashboards to flag and highlight incidences that reflect heightened risk profiles and non-adherence to loans covenants.
• Conducting customer call visits to access business performance for SMEs and Corporate clients.
• Ensure accurate Collections Progress Reports (CPR) that is detailed on assigned portfolio are generated and reviewed.
• Reduction of monthly provisioning from current average and accounts migration.
• Coordinating with external service providers e.g. brokers and insurance companies on the recovery process for assigned accounts where necessary (asset finance & IPF)

Key Competencies and Skills

• Knowledge of CRM software and Microsoft Office Suite – Intermediate excel skills.
• Solid customer service attitude with excellent negotiation skills.
• Knowledge of KYC/AML compliance requirements.
• Astute product knowledge.
• Knowledge of portfolio management.
• Commercial acumen.
• Analytical skills.
• Knowledge of relevant laws and regulations governing debt collection practices.
• Proficiency in evaluating credit risk and making informed decisions on debt repayment plans based on risk assessment.
• Familiarity with credit scoring systems and models to evaluate credit risk accurately.

Minimum Qualifications, Knowledge and Experience

Academic Qualification

•  Bachelor’s degree in Finance, Business, or a related field preferred.

Experience

• 3 years’ experience, two of which should be in credit / lending in a debt management / collection functions or credit analysis.