Role purpose:
Responsible for identifying, analyzing, and mitigating risks associated with the M-Pesa Limited operations. This role plays a critical part in maintaining the stability and integrity of our operations by implementing risk management strategies and ensuring compliance with regulatory standards.

Key accountabilities and decision ownership:
1. Risk Identification and Assessment
• Conduct risk assessments to identify potential operational risks.
• Analyze business processes to detect areas of risk and vulnerabilities.
• Develop and implement risk assessment models and frameworks.
2. Monitoring and Reporting
• Maintain an accurate risk register and report on key risk indicators (KRIs).
• Prepare periodic risk reports for senior management and stakeholders.
• Monitor and analyze risk events, incidents, and loss data.
3. Mitigation Strategies
• Develop and recommend risk mitigation strategies and action plans.
• Collaborate with various departments to implement risk control measures.
• Ensure timely resolution of operational risk issues.
4. Compliance and Governance
• Ensure compliance with regulatory requirements and internal policies.
• Assist in the development of risk management policies and procedures
• Facilitate internal and external audits.
5. Data Analysis and Technology
• Utilize risk management software and tools to analyze data and trends.
• Foster continuous improvement by leveraging technology and data analytics.
• Support the integration of new risk management systems.
6. Training and Awareness
• Conduct training sessions to promote risk awareness and a risk-conscious culture.
• Provide guidance and support to staff on operational risk matters.
Core competencies, knowledge and experience:
• Strong analytical and problem-solving skills.
• Proficiency in risk management software and data analysis tools.
• Excellent communication and presentation skills.
• Ability to work collaboratively and build relationships across the organization.

Must have technical / professional qualifications:
• Education: Bachelor’s degree in Finance, Business Administration, Risk Management, or a related field. Master’s degree or professional certifications (e.g., FRM, PRM, CFA) are a plus.
• Experience: Minimum of 3-5 years of experience in operational risk management, preferably in the financial services industry.
• Knowledge: Comprehensive understanding of risk management principles, regulatory requirements, and industry best practices.

Key performance indicators:
• Risk identification and Mitigation efficiency.
• Accuracy and timeliness of risk reporting
• Compliance and incident management

Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What’s in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You’ll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are
You may have already heard of Vodafone – We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.