The school currently has an opening and is looking for a suitably qualified individual to join the LICS community as an ICT Support Technician providing support to the whole school effective 6th January 2024.
1. Requirements
- Minimum 2 years experience in the technical and administrative management of (end-users). Previous work experience in a school (International School Preferably).
- Understanding of educational technologies, BYOD, and e-learning tools.
- Member of the Information and Communications Technology Association of Zambia (ICTAZ)/Engineering Institute of Zambia (EIZ) with a valid Practicing Certificate.
- Knowledge of networking protocols and configurations
- Proven IT skills with Windows and Windows Server (up to the latest version),
- Experience with virtualisation technologies such as VMware or Hyper-V.
- Knowledge of Monitoring Tools: Nagios, SolarWinds, PRTG,
- Very good knowledge of SharePoint and OneDrive.
2. Qualities
- Ability to work independently, manage own caseload, and use initiative.
- Accuracy of work and reliability/trustworthiness
- Collaborative and Supportive
- Proactive
- Problem-solver
- Friendly, positive thinker
- Able to prioritise tasks
- Technical Curiosity and Learning Agility
- Able to relate to and manage young children
3. Qualifications
- Minimum Degree in Computer Science or equivalent,
- CCNA, ITIL, CompTIA, or Microsoft Certified Solutions Associate (MCSA) are advantageous.
4. Key Responsibilities/Accountabilities
- User & Access Management
- Maintain and manage Active Directory, including user account creation, permissions, and group policies.
- Assign configuration of authentication and authorisation of AD services.
- Manage user accounts, licenses, and security settings within the Microsoft 365 environment.
- Provide first-line support for applications such as Pastel, Sage 300, iSAMS, and SchoolsBuddy.
- Technical Support & Maintenance:
- Provide technical support for desktops, laptops, tablets, and mobile devices, including hardware and software troubleshooting.
- Handle escalations from helpdesk tickets and ensure prompt issue resolution.
- Conduct regular preventive maintenance on hardware devices.
- Ensure all faults/incidents are resolved within agreed SLAs and escalate as necessary.
- Network & Security Management
- Monitor and ensure the health and performance of Domain Controllers (DC).
- Maintain the integrity of the network, server deployment, and security.
- Maintain an accurate record of all configurations and significant changes affecting the network.
- Implement and enforce information security policies, procedures, and protocols.
- Ensure regular updates for software and operating systems with the latest security patches.
- Implement data encryption methods to protect sensitive data in transit and at rest.
- Install, update, and monitor antivirus endpoint protection on all devices.
- Educate employees on security best practices, including phishing awareness and proper data handling.
- Documentation & Vendor Management
- Document all systems and procedures, including network, hardware, maintenance, and end-user support.
- Conduct asset and inventory scans to monitor hardware, software, and operating system usage
- Track ICT assets, update inventory records, and maintain equipment status and location documentation.
- Liaise with third-party contractors for maintenance and support.
