To provide an operational User, Branch Support & Rollout (UBSR) structure to ensure that general IT problem in the branches and regions are resolved promptly and efficiently. The operational support includes first & second level support on user’s workstations, file/print servers, IT peripherals, SCCM servers, LANs and communication equipment. Ensuring that all incidents are responded to, actioned and resolved within the required MTTR in the SLAs.
Qualifications
- BSc IT, Computer Science or any related field.
- IT professional certification/qualification would be an added advantage.
- Minimum of 1-2 years post qualification experience in a similar or related position.
Additional Information
Behavioural Competencies
- Interacting with People
- Exploring Possibilities
- Developing Expertise
- Establishing Rapport
- Thinking Positively
Technical Competencies
- IT Operations
- IT Systems
- Technical Analysis
- IT Knowledge
- Change Management
