Branch Advisor FAIS at First National Bank, Durban, South Africa
Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process. Leads identified converted into successful sales. Ensure activities support cost containment and reduction. Educate customers on correct eChannels to maximize […]
Process Engineering: Project Lead at Absa Bank Limited, Johannesburg, South Africa
Process Engineering Project Lead manages the day-to-day execution of one or several process design projects in Absa while guiding and developing individual team members. Project Lead works directly with different business stakeholders and takes ownership of the overall project and the delivery of exceptional customer or colleague experience. She/he will make an important contribution to […]
Compliance Specialist II at First National Bank, Johannesburg, South Africa
Are you someone who can: Provide robust assurance of the level of compliance to regulatory requirements by monitoring processes and related controls in accordance with compliance methodology and minimum standards. Build and sustain collaborative working relationships with relevant peers and stakeholders in order to achieve productivity synergies. Facilitation of compliance risk assessment and evaluation of […]
Design Project Lead at Absa Bank Limited, Johannesburg, South Africa
Design Project Lead (DPL) manages the day-to-day execution of one or several customer design projects in Absa while guiding and developing individual team members. DPL works directly with different business stakeholders and takes ownership of the overall project and the delivery of exceptional customer experience. She/he will make an important contribution to the design work […]
FNB Community Advisor at First National Bank, Pretoria, South Africa
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests Achieve net profit growth for business Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards Manage the migration of accounts from transactional to Self Service Manage the growth of active customer […]
Process Engineer at First National Bank, Johannesburg, South Africa
In this role you will: Engage in, and often lead the design, implementation, and optimisation of complex processes by focusing on driving process innovation, ensuring regulatory compliance, and enhancing the overall performance and reliability of processes. Work independently and lead teams to identify and implement process improvements, troubleshoot advanced issues, and support strategic initiatives. Please […]
