Plan for sales activities on a Daily and weekly basis making visits to targeted customers & prospects in line with FHF sales practices and guidelines and ensures sales leads optimization:
• Market the Home Loans products to increase the Loan book in line with the Company budgeted weekly and monthly targets;
• Identify & acquire home loan pipeline applicants in line with Company’s policies;
• Marketing FHF social media accounts and ensure are updated on daily basis;
• Ensuring graphic designed artworks are well used in different events as per marketing calendar;
• Prepare a weekly report based on the sales activities, analyzing with Business Manager the achievements, variances and planning for corrective actions in case of variances
• Building relationships with existing customers in order to pro-actively anticipate and address future customer needs and identify sales opportunities Undertake in-branch marketing, special campaigns, and promotions
• Develop builder corporate network to source best in class customer profiles, business leads and engagements;
• Communicate effectively with clients to understand specific needs and help the credit team to structure the mortgages to the best possible offer in line with cash flows.
• Understand Company’s various policies and more importantly the AML Policy, KYC policy and mortgage policy as well as regular- tors various laws, regulation and guidelines;
• Liaising and networking in the industry to seek reference checks for clients as well as understanding the industry & economic dynamics; Ensuring adherence to company sourcing, credit &operational policies
• Manage credit quality and control delinquencies, frauds;
• Ensuring and monitoring that external regulations of lending as and when updated by various institutions are not violated:
• Well versed with property (land/house/apartment) related legal & technical requirements
• Own and manage customer queries and complaints by taking ownership and resolving in a timely manner
• Updated with all relevant real estate developments and all mortgage chain value;
• Manage the process required for delivering reasonable turnaround time:
• Provide superior customer experience through courteous handling and effective service.
• Deliver world class customer relationship management practices and ensure adherence to First Housing Finance Service standards and code of conducts
• Monitor and follow up your mortgage portfolio to identify deteriorating credit situations, take appropriate action to address the problem mortgages.
• Any other duties and responsibilities as you may be assigned by your supervisors.

EXPERIENCE, QUALIFICATIONS& COMPETENCIES
• University degree or advanced diploma in Business Administration, Banking, Finance or related field.
• At least 5 years’ practical experience in a Financial industry especially on credit functions or Mortgage financing. Communication and influencing skills, involving staff at all levels of seniority
• Facilitation skills
• Analytical and problem solving skills
• Service excellence
• Good time management and organizational skills
• Team player