• The Account Relationship Manager will be responsible for managing the relationship between the company and the state government in the northern central part of the country.
• He/she will work closely with the state government payroll authority to ensure that loan repayments are deducted at source from the civil servants’ salaries as agreed.
• The manager will also be required to travel to the states within his/her area of coverage to address any issues that may arise and ensure a smooth partnership.
• Fluency in the Hausa language and being an indigenous of the region is preferred.

Duties & Responsibilities

• Act as the main point of contact between the company and the state government payroll authority in his/her coverage
• Establish and maintain a strong working relationship with the state government officials, especially those involved in payroll operations
• Collaborate with the state government payroll authority to ensure timely deduction of loan repayments from civil servant salaries.
• Resolve any issues or disputes that may arise related to loan repayments, in close coordination with the state government.
• Provide regular updates to management regarding the status of loan repayments and any challenges faced.
• Coordinate with the company’s finance and credit control department to reconcile loan repayment records with the state government payroll system
• Conduct periodic visits to the states to meet with state government officials, civil servants, and other stakeholders to address any concerns and ensure smooth operations.
• Collaborate with internal teams to develop strategies to increase loan participation and optimize the loan repayment process
• Stay updated on industry trends and government regulations affecting loan repayment processes at the state level
• Handle any other duties or responsibilities related to the role as assigned by management.

Qualifications / Requirements

• Bachelor’s Degree in Accounts & Finance, Business Administration, Finance, or a related field.
• 4+ years relevant work experience.
• Proven experience in liaison or relationship management roles.
• Strong understanding of loan lending processes and repayment procedures.
• Excellent interpersonal and communication skills.
• Ability to build and maintain relationships with key stakeholders.
• Highly organized and detail-oriented with excellent problem-solving skills.
• Proficiency in using Microsoft Office Suite.
• Ability to work independently and effectively prioritize tasks.
• Knowledge of the local culture, language (Hausa), and understanding of the region’s dynamics is preferred.
• Willingness to travel to various states within the northern region of the country as required.

Job Knowledge:

• Relevant knowledge of the company’s market and competitors.
• Proven experience in liaison or relationship management roles.
• Knowledge of principles and processes for providing customer services, including customer needs assessment and evaluation of customer satisfaction.

Skills / Competencies:

• Strong personal network within the region of coverage
• Excellent verbal and written communication skills.
• Detail-oriented with the ability to prioritize and handle multiple tasks simultaneously.
• Proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• Ability to work and thrive in a multi-tasked and fast-paced environment.
• Professional “get it done” attitude and work ethic.