Oya Ghana, a leading tech firm, seeks dedicated and customer-focused Call Centre Agents to join our dynamic team. The ideal candidate will be responsible for handling various customer service and administrative tasks, ensuring a high level of customer satisfaction and maintaining the quality of our services.
Key Responsibilities:
1. Customer Service: Answer incoming calls and respond to customers’ emails. Please handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to make sure it’s resolved.
2. Passenger Support: Manage large amounts of inbound and outbound calls promptly. Identify customers’ needs, clarify information, research every issue, and provide solutions and alternatives.
3. Accident Response: Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by going the extra mile.
4. Passenger Follow-Up: Keep records of all conversations in our call centre database in a comprehensible way. Meet personal/team qualitative and quantitative targets.
5. Lost & Found: Frequently attend educational seminars to improve knowledge and performance. Follow communication procedures, guidelines, and policies.
6. Liaison with Station Officials: Go the extra mile to engage customers. Could you resolve customer complaints through phone, email, mail, or social media? If Yes, then join our team.
Qualifications:
– Proven customer support experience or experience as a client service representative.
– Strong phone contact handling skills and active listening.
– Familiarity with CRM systems and practices.
– Customer orientation and ability to adapt/respond to different types of characters.
– Excellent communication and presentation skills.
-Proficiency in Google Apps
– Ability to multi-task, prioritize, and manage time effectively. At Oya Ghana, we value our employees and offer a supportive and inclusive work environment. If you have a passion for customer service and a desire to make a difference, we would love to hear from you.
