We are seeking a highly skilled and detail-oriented Chargeback Snr. Specialist to join our team. The Chargeback Snr. Specialist will play a critical role in ensuring the accuracy and integrity by reconciling transactions, accounts, and statements. This role is instrumental in maintaining financial compliance and providing valuable insights to support decision-making processes.
Responsibilities
- Review, processing and timely resolution of Acquired Claims for Domestic and International transactions for Nigeria and Affiliates.
- Liaise with relevant unit, transaction owners and processors with a view to resolve open and work in progress claims.
- Re-validate unsettled transaction position with reconciliation team for closure.
- Follow up on Third Party Dependent transactions on the Dispute Portals for resolution and escalate appropriately.
- Ensure timely processing and closure of claims logged against Palmpay merchants on the appropriate Dispute Management portals
- Provide email and phone support to acquirers and merchants for any dispute related issues
- Attend to all queries from clients on dispute issues and ensure they resolve promptly
- Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise
- Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner
- Resolution of Customer issues
- Review and respond to mail inquiries
Requirements
- A Bachelor’s Degree or its equivalent
- At least 5 years’ in Digital Financial Services or banking industry experience
- Experience with electronic payment systems
- In-depth knowledge of payment processing- gateways
- Leadership and team work skills,
- Organization and Time management skills
- Proficiency in the use of Ms office suites.
- Excellent communication skills and interpersonal skills.
- Attention to details and accuracy
- Strong analytical and problem-solving skills.
- At least 3 years’ experience in reconciliation and settlement of POS
