This role is individually accountable for assisting a variety of clients telephonically or face to face, in accordance with business, process and compliance rules.

Duties And Responsibilities

Provide telephonic and face to face service to customers and intermediaries.

Deliver on daily production standards and adhere to service and quality standards.

Adhere to business, process and compliance rules

Build and maintain relationships with other departments, intermediaries and sales advisors.

Manage customer relationships in person or telephonically.

Perform quality checks on own work and adheres to service and quality standards.

Collaborate effectively with others to achieve business results.

Inform clients of requirements, procedures and provide input to other areas such as client feedback or queries.

Perform general office administration such as follow-ups, client call-backs and policy changes.

Manages and resolves customer complaints and queries.

Requirements: Skills, Qualifications and Experience required

Minimum of Bachelors’ Degree in any discipline from an accredited tertiary institution

Excellent written and oral communication skills

Excellent relationship management skills

Excellent interpersonal relationship skills

Highly organized and structured, able to multi-task and prioritize appropriately.

Results-oriented

Competencies

Innovative

Customer relations/Relationship Management

Reporting

Strong database management ability (Excel, Access etc)

Execution

Initiating Action/Proactive