The Credit and Collections analyst focuses upon the provision of customer accounting, internal and external collection, high usage control and credit check advice and administration. Minimizing financial risk to the organization by assessing and advising on the creditworthiness of prospective and existing customers in line with the credit and collections policies and procedures. The Credit and Collections Specialist has a good understanding of established concepts and procedures in collection and negotiating terms of payment on overdue accounts with Vodafone Business and consumer customers. Typically reports to the Credit and Collections Manager.
Key accountabilities and decision ownership
- Ensure compliance to dunning policies to curtail churn.
- Increase cash by collecting all current revenue and not more than 5% of aged debt should be more than 90 days
- Contribute to curtailment of Bad debts through Faster & higher collections in 30-60 buckets and higher recoveries in 90+ buckets.
- Ensure that on a monthly basis, all customers in your base receive their bills and are set up on e-billing
- Meet retention target through customer issue resolution.
- Ensure 100% of dispute resolution before next billing cycle from the month raised
- Adjustment & Reconciliation to be completed before the next bill cycle from the month raised
- Work with Account Managers to ensure that all terminated accounts are stopped from billing and adjustments passed.
- Ensure dunning process is strictly followed and defaulters disconnected on all synced platforms.
- Ensure accurate reporting of your collections
- Prompt logging of Payments made by customers
Core competencies, knowledge and experience
Knowledge in Accounting
Public accounting or Private industry experience
Prior revenue recognition experience is required
Relevant experience includes Finance, Auditing or
Revenue Recognition experience in a Telecom company.
Must have understanding of financial statements and financial systems
Ability to create accurate reports to meet internal reporting and analysis requirements
Possess strong communication skills both verbal and written adaptable to all levels of management.
Possess a high degree of initiative, drive, confidence and ability to enjoy fast paced work environment.
Professional, flexible and team oriented.
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
