Principle Accountabilities
- Reviewing and identifying accounts in early arrears and recommending the best plan of action for resolution.
- Implementing approved action plans and monitoring performance of accounts to ensure that objectives are met.
- Keeping requisite data on assigned portfolio that is to be used in production of reports.
- Use analytics dashboards to flag and highlight incidences that reflect heightened risk profiles and non-adherence to loans covenants.
- Conducting customer call visits to access business performance for SMEs and Corporate clients.
- Ensure accurate Collections Progress Reports (CPR) that is detailed on assigned portfolio are generated and reviewed.
- Reduction of monthly provisioning from current average and accounts migration.
- Coordinating with external service providers e.g. brokers and insurance companies on the recovery process for assigned accounts where necessary (asset finance & IPF)
Key Competencies and Skills
- Knowledge of CRM software and Microsoft Office Suite – Intermediate excel skills.
- Solid customer service attitude with excellent negotiation skills.
- Knowledge of KYC/AML compliance requirements.
- Astute product knowledge.
- Knowledge of portfolio management.
- Commercial acumen.
- Analytical skills.
- Knowledge of relevant laws and regulations governing debt collection practices.
- Proficiency in evaluating credit risk and making informed decisions on debt repayment plans based on risk assessment.
- Familiarity with credit scoring systems and models to evaluate credit risk accurately.
Minimum Qualifications, Knowledge and Experience
Academic Qualification
- Â Bachelor’s degree in Finance, Business, or a related field preferred.
Experience
- 3 years’ experience, two of which should be in credit / lending in a debt management / collection functions or credit analysis.