Are you a results-driven individual with a knack for effective debt recovery? Spectrum Credit is looking for a dedicated Collections Officer to join our team in Lusaka, Zambia. As a Collections Officer, you will play a crucial role in managing and optimizing our debt recovery processes.
Key Responsibilities:
Oversee Debtors List: Efficiently manage and monitor the debtors list, ensuring accuracy and completeness.
Negotiate Payments and Repayment Plans: Engage with clients to negotiate payment terms and establish feasible repayment plans.
Investigate and Resolve Discrepancies: Conduct thorough investigations to identify and resolve any discrepancies in accounts.
Handle Questions and Complaints: Address client inquiries and complaints professionally, providing satisfactory resolutions.
Conduct Field Recovery: Execute field recovery activities for loan collections, ensuring compliance with established procedures.
Track and Report Collection Activities: Maintain accurate records of collection activities and provide regular reports to management.
Review and Update Account Status: Regularly review and update the status of accounts in the collection process.
Maintain Payment Promise Log: Document payment promises and relevant account details, scheduling timely follow-up communications.
Advise Clients on Payment Options: Provide guidance to clients on available payment options, suggesting methods for effective debt settlement.
Sell Off Accounts: Manage the sale of accounts in arrears, drop-offs, and those submitted unsuccessfully to other institutions.
Requirements:
- Proven experience as a Collections Officer or similar role.
- Strong negotiation and communication skills.
- Knowledge of debt collection laws and regulations.
- Ability to work independently and as part of a team.
- Excellent organizational and problem-solving abilities.
- Degree/ Diploma in Finance, Accounting, Business Administration, or a related field will be a plus
