Workatele

Complaints and Feedback Mechanism Technical Assistant at Norwegian Refugee Council (NRC), Yola, Nigeria

Norwegian Refugee Council (NRC)

Complaints and Feedback Mechanism Technical Assistant at Norwegian Refugee Council (NRC), Yola, Nigeria

Norwegian Refugee Council (NRC)

Full time Job

Date Posted: April 12, 2024

Application deadline:

Expired on: April 19, 2024 12:00am

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Job description

Roles and Responsibilities:

  • Assist in implementing NRC’s systems and procedures at country level.
  • Prepare and submit reports and analysis.
  • Assist proper documentation using existing systems.
  • Support dissemination of relevant information to project participants, host communities, and relevant partners
  • Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.
  • Assist with the implementation of the support function portfolio according to plan of action.

Qualification & Experience:

  • Bachelor’s Degree required
  • At least 1-2 years of experience in an international NGO preferably in an emergency or post-conflict setting, beneficiary reception and/or counselling, CFM, or related field.
  • Experience in handling a hotline.
  • Experience in handling sensitive feedback.
  • Ability to present data and convey information clearly and concisely and identifying trends.
  • Experience in facilitating the capacity building efforts of diverse colleagues, including local communities and local partner agencies.
  • Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring and other formal and non-formal methods.
  • Fluency in English, Hausa, Kanuri (speaking, reading, writing), other local languages are an asset.
  • Computer skills, including MS Office (Word, Excel)

Application deadline:

Expired on: April 19, 2024

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