Tenwek Hospital is a Christian community committed to excellence in compassionate healthcare, spiritual ministry, and training for service to the glory of God.” The hospital was founded in 1937 by missionaries from World Gospel Mission and has since grown to be a leading teaching and referral hospital in the region and one of the largest mission hospitals in Africa. It is a non-profit faith-based organization, a ministry of Africa Gospel Church and in partnership with World Gospel Mission

Purpose of the position:

The Credit Control Officer will play a crucial role in maintaining the financial stability of the Hospital by ensuring timely payments, fostering strong relationships with corporate customers, and effectively managing accounts receivable. This position contributes significantly to the overall financial health and operational efficiency of the hospital.

Duties and Responsibility:

• Ensuring stability of cash flows for operational and investment purpose through attaining monthly collection budget.
• Facilitating effective billing and revenue capture.
• Overseeing all accounts and customer relationship management.
• Undertaking account reconciliation and sending out timely client statements letters as per the hospital’s credit control policy and timelines.
• Handling patient disputes regarding bills and negotiating to bring payment within the agreed terms.
• Handling disputed bills with insurances and negotiating to bring payment within the agreed terms.
• Championing customer service excellence and continual improvement.
• Identifying changes in payment patterns and proposing action to avert indebtedness.
• Developing credit management capacity within the department.
• Maintenance of all contracts signed with all hospital debtors.

Required Qualifications

• Bachelor of Commerce in Finance, Accounting, or a related field Professional qualifications such as Certified Public Accountants (CPA) K/ACCA/CCP
• Five years working experience, with two years as a Credit Controller Experience in a busy hospital environment.
• Membership with Institute of Certified Public Accountant of Kenya
• Good understanding of IFRS, local tax regulations and statutory financial accounting and reporting.
• Expert knowledge in credit management.
• Strong leadership skills.
• Strong work ethics
• Sound problem solving and decision-making skills.
• Refined customer service skills.
• Excellent negotiations skills
• Conversant with accounting packages and accounting software