Responsibilities:
Portfolio Growth

• Recruit loan clients with the support of Marketing staff to achieve loan disbursement and portfolio growth target.
• Assessment of potential loan clients to make sure they meet the required standards for borrowing from Cycle Connect.
• Coordinating logistics of loan disbursements with the Operations Department.
• Ensure all applications, loan agreements and all required documentation are duly signed, completed & filed.
• Work with management to achieve, or exceed, monthly, quarterly and annual organization goals.

Monitoring and managing portfolio

• Monitor loan portfolio by maintaining close relationships, identify any potential default cases and develop mitigants for them.
• Ensure clients comply with the Cycle Connect policies as well as terms and conditions attached to loans.
• Maintain the portfolio at risk within the Cycle Connect’s loan quality standards.
• Comply with Cycle Connect follow-up procedures for defaulting clients.
• Participate in loan recovery and asset repossession following the Cycle Connect policies and procedures.

Customer Service

• Go the “extra mile” to build trusting relationships, customer loyalty and satisfaction.
• Deliver high quality client service by keeping time, providing accurate information, and being respectful of all potential customers.
• Provide training to clients before and after loan disbursal.
• Maintain close relationships with customers throughout the loan process.

Administrative Task/ Other

• Maintain and update loan reports, client records and duty reports.
• Analyze and suggest ways Cycle Connect can improve its credit strategies.
• Other tasks and projects deemed necessary by the supervisor.