Workatele

Customer Service Executive at Sun King, Kampala, Uganda

Sun King

Customer Service Executive at Sun King, Kampala, Uganda

Sun King

Full time Job

Date Posted: June 30, 2025

Application deadline:

July 8, 2025 5:00pm

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Job description

What you would be expected to do

  • Offering product and service education to customers in an efficient & effective manner
  • Handling customer queries with quality and professionalism
  • Managing customer queries promptly to avoid long waiting times and high drop rates.
  • Managing customer interactions within the standard handling time
  • Updating customer information in the required tools as per the standard operating procedures
  • Be available to handle Inbound / Outbound traffic during low and peak hours
  • Ensure process compliance, and follow through on customer process recommendations.
  • Offering sales team assistance to prospective customers
  • Consider eligibility by comparing client information to requirements.
  • Accomplishing the Customer service vision and mission by meeting related Key performance indicators set by the function.

You might be a strong candidate if you

  • Possess a University Degree or Diploma in a business-related field.
  • Portray Language Proficiency; MUST be fluent in English and Luganda plus any other local languages i.e. Runyakitara (Runyoro, Rutoro, Runyankole, Rukiga), Luo (Acholi & Langi), Lumasaba, Ateso, Lugbara, Kumam, Lugwere.
  • Are excellent oral and written communication skills
  • Have efficient application of Microsoft Office software packages including Outlook, Word, Excel, PowerPoint
  • Have Basic internet knowledge 

Application deadline:

July 8, 2025

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