What you would be expected to do
Initiates and implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
Receive customer queries and ensure these are resolved promptly
Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
Help minimize defaults by reaching out to customers with delayed payments.
Proactively contact dormant customers directly to resolve any pending issues.
Building and maintaining good customer relationships concerning the diversity of the customer base.
Report to the call centre team managers issues raised by customers that need immediate actions or resolutions from the management.
Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
Perform any other tasks or duties that may be assigned.
You might be a strong candidate if you
Hold a Bachelor’s Degree/Diploma in Social Science Studies or similar
Possess basic knowledge of Excel spreadsheets and data entry skills
Have experience in assisting customers is a plus
Are open to working in a flexible and creative work environment with fast-evolving operations
Have the ability to multitask while working under tight deadlines with close attention to detail
Have the ability to remain professional and courteous with customers at all times
Have excellent verbal and written communication skills – both in English and Swahili
Are able to work in shifts.
