Responsibilities

System Configuration & Administration
 Develop and maintain programs, indicators, workflows and analytics in DHIS2 for specific
projects, across program areas and for global metrics.
 Create and maintain assigned data integrations with third-party applications and/or
custom tools for DHIS2 and Power BI.
 Liaise with support services from external vendor (BAO Systems) for any advanced
configuration needs.
System Planning & Development
 Work with senior M&E and program leaders to plan for the use of DHIS2 for current and
future programs and identify priority use cases for the upcoming expansion based on
strategic objectives and opportunities.
 Analyse system resource needs for current and future uses and developments.
 Support the system development efforts, including drafting system requirements,
specifications and implementation timelines for new global or project-specific DHIS2 use
cases.
 Utilize analytics tools to track usage metrics of the DHIS2 system and identify patterns
and areas for improvement.

Dashboard and Report Design and Management
 Work with staff to identify, develop, and update project-specific dashboards and produce
reports in both DHIS2 and Power BI, as needed.
 Maintain the existing set of global, finance and operations reports in Power BI, and
respond to staff requests for modifications and new reports.
User Support & Training
 Work with the senior M&E and Learning & Development colleagues, to develop and
implement a comprehensive training program to onboard staff on how to navigate and
utilize the DHIS2 system effectively, building on materials already developed by BAO
Systems for Helen Keller.
 Support the development and implementation of training materials for any project-specific
DHIS2 applications.
 Provide ongoing technical support to end-users and assist with system-related inquiries.
 Develop and maintain user documentation and conduct training sessions as needed.
 May be asked to travel internationally to support training.
System Management & Maintenance
 Configure, monitor, and maintain the DHIS2 platform to ensure optimal performance.
 Manage user accounts and data access as identified by program staff in accordance with
Global IS procedures.
 Monitor the ongoing development of the DHIS2 software and liaise with BAO Systems
support resources to ensure implementation of system updates, patches, and
enhancements as required.
 Work with BAO Systems support resources to troubleshoot and resolve technical issues
in a timely manner.
Security & Compliance
 Work with Systems & Applications staff to ensure DHIS2 system use is compliant with
Helen Keller Data Security policies and procedures, as well as regulations that exist for
specific programs, and national level or global level regulations.
Requirements
 Bachelor’s degree (master’s degree preferred) in Computer Science, Information
Technology, Health Informatics, or related field; plus
 A minimum of six to eight years directly relevant work experience including at least two
years of demonstrated experience with DHIS2 administration, including configuration and
implementation; or equivalent combination of education and experience.
 Demonstrated experience in developing dashboards in Power BI (in conjunction with
DHIS2 or separately) or other similar data visualization software.
 Certifications in DHIS2 or related technologies.
 Demonstrated familiarity with database design and management.
 Knowledge of development of scripting and utility tools, such as Javascript (React),
Python, R, HTML or SQL, and Web APIs.
 Experience with GitHub strongly preferred.
 English language skills required; French language skills strongly preferred.
 Strong problem-solving skills and ability to work independently. Ability to prioritize
workload, assume responsibility for work, and follow through to completion.

Excellent communication skills and the ability to collaborate with diverse teams.
 Experience working in a non-governmental or international development organization, or
familiarity with international development sector.
 Experience liaising with vendors; experience managing vendors and/or projects
preferred.
 Ability and willingness to work under pressure with a positive attitude, as a part of a
global team. Collaborative, flexible and solution oriented.
 Ability and willingness to flex work hours to accommodate multiple time zones.
 Demonstrable respect for all persons regardless of religion, ethnicity, class or gender,
with a high comfort level working in a diverse environment with a demonstrated
commitment to high professional ethical standards.
 Personal commitment to Helen Keller’s mission and goals and the values embodied by
our namesake and co-founder: courage, integrity, rigor, and compassion.