• The successful candidate will join as the Head of Credit Management in the Finance Department.
• (S) He will report to the Chief Finance Officer and will be responsible for monitoring on-going credit performance and adjusting strategy.
• The Head of Credit Management will also direct expected account distribution, credit risk profiling and loss forecasting, and ensure profitability and corporate risk appetites are met.
• (S) He will work with stakeholders to develop and analyze products, billing capabilities, and portfolio strategies to achieve profitable growth while managing the level of credit risk.

Key Responsibilities

CORE RESPONSIBILITIES

• Lead the development and maintenance of a holistic credit management procedures for all revenue streams.
• Devise strategies to ensure all collections comply with all regulatory requirement polices and align to industry best practice.
• Provide strategic direction to optimize cash inflow and margins from reduced bad debt % and DSO.
• Lead implementation of an efficient dunning and litigation processes as per business requirements.
• Ensure statements of accounts are regularly reconciled and balances confirmed with customers.
• Liaise with Sales and the Credit Reference bureau to ensure all credit concessions are based on sound judgement.
• Play an active role in all projects impacting the billing processes and platforms.
• Implement an effective reporting and assessment tools to minimize risk and proactively identify problem areas and customers.
• Lead research and resolution of billing and payment discrepancies.
• Continuously review work process and develop proposals for the improvement to enhance the overall level of service experienced by the customers.
• Ensure statements of accounts are regularly reconciled and balances confirmed with customers.
• Working with all customer-facing teams to ensure all opportunities for cash collection and debt prevention are optimized.

Qualification Required & Experience

• A university degree in any field but with emphasis on Accounting, Finance, Business, Economics
• Master’s degree in business administration or related will be an added advantage.
• A minimum of eight (8) years relevant working experience in Credit Control, Treasury, Account receivables or a related filed.
• Experience in customer service operations is a plus.
• Articulate with excellent verbal and written communication skills.
• Ability to think creatively, highly driven, and self-motivated.
• Ability to thrive under pressure and adhere to constant and challenging deadlines.
• Proven track record of negotiating payments and handling disputed charges.
• Strong knowledge of Excel is a plus (e.g., pivot tables, VLOOKUP’s, etc.) as well as PowerPoint.
• Excellent leadership skills required to manage a multi-faceted team.

CORE COMPETENCIES

• Leading and Supervising
• Analyzing and Interpreting
• Delivering Results and Meeting Customer Expectations
• Working with People interacting, Presenting and Communicating information.