• The Head, Retail Management will oversee the day-to-day operations of the retail business, ensuring smooth functioning, optimizing sales, and enhancing the overall customer experience.
• You will lead and manage a team of RSA’s to ensure smooth acquisition and onboarding of retail partners on our platform.

Job Responsibilities

• Drive and champion sales initiative.
• Develop and nurture strong relationships with retail partners to understand their needs, challenges, and opportunities.
• Manage and supervise a team of Retail Leads
• Act as the primary point of contact for key retail accounts, ensuring satisfaction and fostering long-term partnerships.
• Oversee the onboarding process for new retail partners, ensuring a seamless integration into the platform.
• Implement strategies to enhance retailer support efficiency and satisfaction.
• Identify opportunities for process improvement in the retailer management function.
• Oversee the layout and visual presentation of merchandise to attract customers and drive sales.
• Set sales targets and develop strategies to achieve them.
• Monitor sales performance and implement initiatives to boost sales.
• Gather feedback from retail partners regarding platform usability, features, and overall satisfaction, and make adjustments as needed.
• Propose and implement enhancements to optimize efficiency and effectiveness.
• Collaborate with internal teams to implement improvements based on feedback.
• Conduct performance reviews and provide feedback for improvement.
• Manage relationships with vendors and suppliers.

Special Skills and Qualifications

• Bachelor’s Degree in Business, Marketing, or a related field.
• 8-10 years of experience in retail management, account management, or a related role in the E-commerce or FMCG distribution company.
• Extensive experience with retail sales driven by field officers
• Detail-oriented with a focus on delivering excellent customer service.
• Customer-focused mindset with a passion for building and maintaining positive relationships.
• Proficient in data analysis and reporting tools.
• Strong communication and interpersonal skills.

Candidate Specification:

• Motivated by the mission of Sabi
• Pragmatic with quantitative and analytical ability and attention to detail
• Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities
• High level of integrity and dependability with a strong sense of urgency.
• A focus on execution. Willing and able to get hands dirty.
• Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself.