To manage all aspects of the implementation and operation of information and functional systems for the organization, including software applications, network, phone systems, and end-user computers.

Duties and Responsibilities:
• Manage multiple cloud-based, hosted systems.
• Manage communications and working relationships between ICT and other departments within the organization as well as multiple outside ICT service providers.
• Provide help desk and technical services assistance to on-site and remote employees.
• Provide technical support for PASADA’s external communication strategy via website support and maintenance, publication software, and maintaining corporate presentation standards.
• Design, develop, implement, and coordinate policies and procedures for all areas of information technology to assure data accuracy, security, legal and regulatory compliance; assure compliance with Standard Operating Procedures (SOPs).
• Implement, maintain, and ensure maximum uptime for telephone and audiovisual systems.
• Ensure security of information technology assets, data, network access, and backup systems and supervise agreed audits to verify the security of internal and external systems.
• Act in alignment with user needs and system functionality to contribute to organizational growth.
• Collaborate with internal stakeholders to develop and maintain an ICT roadmap.
• Manage annual ICT budget and ensure cost-effectiveness.
• Develop requirements, outlines, budgets, and schedules for information technology projects.
• Serve as the technical lead or project manager for system implementation projects.
• Manage disposal of ICT equipment under the guidance of the ICT Manager
• Ensure disaster recovery mechanisms are in place in relation to communication and network systems.
• Maintains the inventory of all ICT systems-related items.
• Provides a technical review for all ICT procurement related item.

Required skills and qualifications.
• Bachelor’s degree in computer science, Information Technology, or other related fields.
• At least 5 years’ experience in Non – Government organization sector.
• Proven working experience as an IT manager or relevant experience.
• Excellent knowledge of information technology general controls, data and cyber security, computer hardware/software systems.
• Understanding and experience with managing data network and telecommunications systems
• Understanding and experience with managing IT infrastructure including systems, personal computing, help desk, servers, and printers.
• Ability to effectively communicate technology, infrastructure and process needs and requirements with all personnel levels, oral and written communication.
• Good understanding on CTC Database