PURPOSE OF THE ROLE

The Information Technology Manager is responsible for overseeing the IT department’s daily operations, managing IT projects, and ensuring that the technological infrastructure supports the company’s strategic objectives. This role involves working closely with other departments to develop and implement innovative IT solutions that enhance efficiency and improve customer service within AIG Kenya Insurance Company Limited.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

IT Strategy and Planning:

• Develop and implement the IT strategy aligned with business goals.
• Participate in strategic planning initiatives and assess technology trends that can benefit the company.

Production support integration and management

• Support production of all application modules of Underwriting, Claims, Finance, Customer Service and any other auxiliary supporting applications.
• Working with business and Finance departments to support monthly and quarterly production of Production and regulatory reports.

Project Management:

• Manage IT projects from conception to implementation, ensuring they are completed on time and within budget.
• Coordinate with various departments to gather requirements and propose effective solutions.

Team Leadership:

• Lead and mentor the IT team, fostering a culture of collaboration and innovation.
• Manage performance, conduct evaluations, and provide professional development opportunities for team members.

Budget Management:

• Prepare and manage the IT budget, ensuring effective allocation of resources.
• Evaluate and optimize costs associated with technology investments.

Technical Oversight:

• Ensure the security and integrity of the IT systems and data.
• Oversee the maintenance and upgrading of IT infrastructure, including servers, networks, and software applications.

Vendor Management:

• Manage relationships with external technology vendors and service providers.
• Working with the Underwriting system vendor so that all tickets requested are processed and dealt with according to user requirements and practicability of system.
• Negotiate contracts and ensure that service levels are met.

Applications Development & Maintenance:

• Interaction with business and analysis of system requirements to formulate business requirement for ticket opening to reduce reworks. Follow up and manage assigned tickets keeping of KPIs according to prescribed standards.

Regulatory Compliance:

• Ensure that the company’s IT practices comply with legal and regulatory requirements specific to the insurance industry.
• Stay updated on relevant data protection regulations and implement necessary policies.

Performance Monitoring:

• Analyze performance metrics to identify areas for improvement within IT operations.
• Prepare regular reports for senior management on IT performance and project statuses.

DRP and BCP

• Develop and maintain disaster recovery and business continuity plans, conducting regular test and exercises to ensure readiness in liaison with the Group IT Teams.
• Stay updated on industry trends, emerging technologies, and best practices in IT management, participating in training, conferences and professional development activities.

REQUIREMENTS

QUALIFICATIONS:

• Bachelor’s or master’s degree in a computer field
• Relevant IT certifications (CCNA)
• Project Management qualifications/experience will be an added advantage

EXPERIENCE:

• Five or more years in IT work experience
• Working knowledge of common business systems
• Working knowledge of common General Insurance system

SKILLS AND COMPETENCIES / LEVELS

• Excellent analytical and problem-solving skills.
• Understanding of complex information and requirements
• Ability to explain complex systems in simple terms.
• Ability to work to tight deadlines and within constrains.
• Dealing with Ambiguity
• Optimizing Work Processes