Responsible for the delivery of a highly available service underpinned by proactive monitoring leveraging tools such as Nagios, OEM and End-User Experience tools.
Also responsible for support, maintenance, configuration and administration of all business support systems across the Enterprise.

Role Responsibilities

•Responsible for the BSS monitoring tools (work with system owners to setup various system parameters for monitoring)
•Responsible for monitoring of all BSS solutions performance and total health to ensure maximum availability.
•Ensure services are available as defined by SLA.
•Work proactively and smart to avoid service interruptions, however, where interruptions occur, work assiduously to ensure services are resolved within SLA.
•Drive a cultural change towards innovation, speedy solutions and operations in line with Agile and DevOps.
•Support project teams instrument the deployment of UAT passed software releases into production for all assigned applications.
•Make recommendations for upgrades to existing applications and/or for the purchase of new or replacement applications.
•Manage all assigned systems end-to-end and ensure alerts, licenses, certificates and other dependencies are managed with the right stakeholders on time to avert avoidable service interruptions.
•Work with architects and infrastructure teams to ensure applications run on optimized platforms and escalate on time to avert service impacts to customers.
Technical / Professional Competencies

•Degree or minimum HND or equivalent qualification in Computer Science/Computer Engineering or related discipline /experience.
•Minimum of 3 years’ experience in IT and related roles especially in Operations
•Must have Application Support experience and strong problem-solving abilities.
•Project management capability
•Good understanding of monitoring technologies and IT solution generally
•Experience in some of the following technologies:
a.OS Layer:  Unix / Linux / Windows /Android / iOS
b.Transport Layer: TCP/IP Protocols
c.Database: Oracle/ SQL
d.Middleware: Oracle Fusion and others
e.Application level: Java / XML/ Corba / IIS / Apache Tomcat
Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.