Lumwana Mining Company seeks to recruit a highly motivated and committed employee for the position of an IT Cloud and End User Support Officer – Service Delivery to join the versatile Commercial Services Team. We are in search of individuals who can champion Barrick’s DNA by:

• Communicating Honestly, Transparently, and Acting with Integrity
• Exhibiting a Results-Driven approach
• Delivering solutions that are Fit for Purpose
• Dedicating themselves to Building a Sustainable Legacy
• Taking Responsibility and being Accountable
• Committing to Zero Harm
• Cultivating strong and meaningful Partnerships

If you’re ready to contribute to our world-class team while embracing these values, we encourage you to apply and become a valued member of our diverse workforce.

Reporting to the Coordinator – IT Systems and Support, The IT Cloud and End User Support Officer – Service Delivery shall be responsible for all IT related matters mostly Technical Support, Service management, Incident resolution, Compliance and Security, collaboration with fellow IT peers and providing continuous improvement with the availability of latest technologies and solutions.

Your duties & Responsibilities will include but are not limited to the following: –

• Support the service delivery team to ensure that user issues are resolved in a timely manner.
• Collaborate with other sections in providing service delivery to the organization.
• Develop and maintain document job procedures for all tasks performed within the function
• Offer 1^st level and 2^nd level technical support to end users.
• Management of service desk and service level agreements (SLA)
• Desktop, laptop, tablets, and Mobile phone standard set up, roll out, support, repair and servicing.
• IT Asset Management and IT equipment storage.
• Support business information systems such as Elements, SAP, Timeclocks System, SKF.
• Managing all end user needs e.g. equipment problems and other IT related issues.
• Work in collaboration with other IT sections to offer application support, Network Support and Server     infrastructure support/Management.
• Develop objectives for sharing common infrastructure and support services across Barrick and cascade this throughout function.
• Ensure effective communication with delegate prior to departure from site.

To be considered for the position, the applicant must have the following.

• Full Grade 12 School Certificate.
• Bachelor’s degree or Diploma in Computer Hardware, Computer Networking or equivalent.
• Minimum of two (2) years’ experience in the IT sector (mostly Networking and computer hardware).
• Professional Certifications in ITIL, Networking or computer hardware shall be an added advantage.
• Experience in supporting IT infrastructures i.e. Windows Server, Active Directory and SharePoint.
• Hold a current Zambian manual driver’s license.
• Must have excellent written and oral communication skills in English.

What We Can Offer

• A comprehensive compensation package including bonuses and site-specific benefits
• The ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to grow and learn with industry colleagues
• Access to a variety of career opportunities across the organization