• Accountable for the delivery of assignments and tasks in the agreed timeframes, advice, design and implement technical solutions as per best practice to address customer requirements efficiently.
• Analyse and evaluate existing Windows platform solutions in conjunction with other Infrastructure service technology teams to review costs and effectiveness of solutions. This may include the evaluation of packaged solutions and/ or interfaces to existing Bank systems or the evaluation of new and upgraded products or services.
• Provide Support for live systems and resolve incidents and problems within the agreed SLA timelines. Support the implement of policies and strategies as defined by global Infrastructure service and Local CIO.
• Responsible to managing all local windows servers, emails, DNS, DHCP, Active directory, Domain controllers, File and Print and other servers to ensure optimal operations at all times
• Ensure an effective backup management in place for all systems hosted locally
• Monitor the operability of all locally hosted services to ensure maximum uptime
• Build and configure Servers in line with standard build and policies
• In-depth knowledge and understanding of the system and service management processes for infrastructure and technologies that is currently in use.
• Interface with other areas sharing technical knowledge and expertise and resolve issues as necessary
• Perform timely Patch management as per the Schedule & deployment of Monthly MS Fixes
• Understand our customers’ needs and pursue the success of our clients, enabling effortless delivery
• Analyse effectiveness of processes, systems and technologies used in the department and make recommendations for improvements.
• Manage technology changes impacting data Centre server environments minimizing risk and exposure.
• Agree targets and take accountability for the overall achievement of performance objectives in the business area in terms of employee satisfaction, customer experience, cost performance, return on investments, risk, compliance, and governance requirements
• Deliver service offerings to users within agreed SLAs (agree annually and measure monthly).
• Ensure Absa Group IT standards are adhered to strictly
• Patch and vulnerabilities management for Servers
• Problem-solving and support for Servers and Storge
• System Administration-Managing Users, Groups, Roles and Access Permissions.
• Setting up and monitoring performance monitoring and capacity planning.
• Managing Tasks, Events and Alarms
• Carry out daily ‘health checks’ on relevant system
• Produce reports providing management information and distribute to relevant audience

Accountability Server Virtualization                                                    Time Split: 15%

• VMware Infrastructure 3.x/vSphere Installation & Configuration
• Support and maintain Network Attached Storage (NAS)
• Configuration, maintenance, and support for Nutanix AFS storage
• Planning and Designing VMware VI3/vSphere (ESXi 4.1 and VMware Virtual Center)
• Design, Implementation, Testing and Deployment of VMware Infrastructure
• Installation, Configuration and Administration of VMware VSphere.
• VMware vSphere client, Virtual vCenter Server.
• Virtual Networking (Virtual Switches, VM Kernel Ports)
• And Virtual Storage (Access Control and VMFS Datastores)
• Creation, Management and Configuration of Virtual Machines, Clone and Templates.

• Customizing guest operating system on Virtual Machines.
• Creation of DRS and Custom roles for users and Administrators
• Configure high availability, Clustering, VMotion, and Storage Vmotion.
• Setup Server Consolidation with VMware Converter (P2P and P2V Conversions)
• Deployment of Snapshot manager and restoration of a snapshot.
• System Administration-Managing Users, Groups, Roles and Access Permissions.
• Setting up and monitoring performance monitoring and capacity planning.
• Managing Tasks, Events and Alarms

• Education/Experience Required

  Essential

  • University degree in the field of computer science and/or equivalent professional certification
  • Experienced working knowledge in windows server 2016/2019 OS
  • Experienced knowledge in Storage & data backup system
  • Minimum 2 years’ experience in IT exposure
  • Exposure to the Banking/ ICT Industry
  • A thorough understanding of technology strategic issues in the banking or financial services sector
  • ITIL Service Delivery experience
  • Communicate effectively with business analysts, project leadership, architects, developers, and others across the organization
  • Work collaboratively across the business and IT communities by working cooperatively with others to accomplish department and project objectives
  • Be a team player that exhibits critical thinking and confidence and has credibility across the project team

  Preferred

  • Microsoft Certified Professional (MCP) certification
  • ITIL v3 Certification
  • Knowledge in VMware Technology with 2 years minimum experience in VMware servers (physical/virtualized).
  • Data Centre support, management, and administration
  • Minimum of 2-year service management experience
  • Knowledge in cloud computing and Infrastructure-As-A-Service
  • Experience with AD and Exchange 2016/2019 server administration

  Knowledge & Skills

  • Experienced in implementation, configuration, maintenance, and support for storage/server filers.
  • An understanding of the bank’s project management methodologies.
  • Translate Bus Requirements to Tech Solutions (Solid)
  • Negotiation Skills (Solid)
  • Strategic Thinking (Solid)
  • ITIL – Governance Framework (Solid)
  • Communication Skills (Written and Verbal) (Solid)
  • Understand the IT service delivery within a corporate environment (Advanced)
  • Conceptual thinking skills (Solid)
  • Ability to analyse, make decision and initiate act (Solid)
  • In depth knowledge of Absa Network Policies and other system governance frameworks, standards, and guidelines
  • Support basic IT infrastructure and networking (Solid)
  • Demonstrate baseline security skills for IT support professionals and patch management (Solid)

  Competencies

  • Delivering results and meeting customer expectations
  • Adapting and responding to change
  • Working with people
  • Planning and organising
  • Deciding and initiating action
  • Applying expertise and technology
  • Leading and supervising
  • Deciding and initiating action