IT Officer at International Rescue Committee (IRC), Melkedida, Ethiopia

Ensure all IRC standard software are installed on every IRC computers
Support staff in Network, Hardware and software issues
Make sure the Network Infrastructure is properly functioning.
Ensure IRC Computers are Safe and Virus Protected
Frequently monitor the internet usage of the office Internet connection.
Support Procurement officers in Identifying the right IT related equipment’s purchase
Follow up on IT related equipment maintenance in collaboration with other units
Prepare field visit program/schedule and implement it.
Remotely Check KACE machines in the field and include their status in the weekly report.
Frequently travel to the field for IT support visit as planned and as the need arise.
Take IRC computer inventory audit report periodically.
Keep track of helpdesk tickets and assign them to the responsible staff
Manage Melkadida/Dollo Ado Offices’ network including the Servers,Aps and PABX system
Follow up if internet connection is not working or when there is slow connection.
Install and maintain Local-area networks (LAN), which includes all field offices in IRC Ethiopia Program.
Installing and configuring network devices like Print Server, Switch/Hubs, Router and cabling (Class B).
Configure a computer to connect to the local area network.
Installing and configuring network software on a server.

Ensure proper naming and tagging of IT equipment and ensure safe software is installed.

Properly name all IRC computers and network devices.
Periodic inspection and auditing of IT and network equipment.
Remove unsafe and not licensed as well as non IRC standard software from computers.
Follow up all IT equipment’s i.e. computers, printers and photocopiers are dust protected.

Provide continues IT support and Training

Follow up computer and network users are using internet service without interruption.
Provide continues support for IRC staff on,
- On Prologs usage.
- BVA system usage
- Finance software e.g. sun
- Printer and Scanner usage.
- IT equipment usage.
- On how to access IRC network and web based services.
- On how to take backups from their system and recovering files.
- Awareness creation about IRC IT police and on IRC web based services individually and in-group.
- Work in cooperation with the ISP (Internet Service Provider) Ethio-Telecom to fix problems when service failure occurred from their side.
Orient and train new user staff on IRC web based services and polices. Such as:
- IRC IT policy
- Webmail.theirc.org
- MS-Outlook
- Selfservice.rescue.org
- Learning.theirc.org
- Rescuenet.theirc.org
- Sendit.theirc.org
Provide Ms office training for IRC staff as per the demand

Configure and setup IRC hardware and other web services

Safeguarding Responsibilities: –

Promote and actively participate in initiatives and efforts to build team engagement, inclusion, and cohesion in IRC [team/office]
Foster ongoing learning, honest dialogue, and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.

Educational Requirements

Relevant Experience

Relevant experience in Networking, System Administration, Database Management and IT Support
CISCO, MCSE or Other certifications/trainings in Information Communication Technology, Trainings on Advanced/specialized computer applications are advantages
LAN administration and Windows Server 2008 experience.
NGO experience is a plus.

International Rescue Committee (IRC)