• The IT (User Support) Officer to provide technical support & assistance to individual users and teams across the Organization by installing, configuring, testing and upgrading computer hardware & software where required; contributing to the detection & resolution of various issues to ensure the smooth operation of the Organization’s IT infrastructure.

Responsibilities

• Installation, set-up and sharing of desktops, laptops, printers, scanners etc. across the Company’s LAN/WAN.
• Set up new users’ accounts & profiles, handling related e.g., password issues.
• Create and deploy email configuration, user, and file permission over the network.
• Provide user support for all staff of the Organization through a series of actions (face-to-face, via email/messenger platforms or over the phone,) to help set-up systems or resolve issues.
• Deploy, monitor and maintain network infrastructure (IP address, subnet mask, static routers, switches, DHCP switches, DHCP servers, wireless access points etc.).
• Conduct of basic troubleshooting/diagnostics of system & network problems, basic repairs or upgrades of computer hardware, software and peripherals e.g., printers.
• IT Project Management support.
• Liaise with relevant vendors/suppliers/contractors etc. on behalf of the Organization.
• Provide administrative support to the IT team, including generation of various documents, manuals and reports.
• Perform others functions as may be assigned by the IT Coordinator.

Knowledge and Skill Requirements

• HND qualification
• 2 – 3 years’ relevant work experience in the same or similar role.
• IT user-support specific skills (LAN/WAN, TCP/IP, network security & MS Office support) and experience.
• Strong verbal & written communication skills.
• Excellent interpersonal skills.
• Must be analytical, with a logical approach to problem-solving.
• Well-developed time-management skills, with the ability to prioritize multiple assignments.
• Understands discretion and can handle confidential & sensitive data/information accordingly.
• Can demonstrate job commitment and personal flexibility to meet dynamic organizational requirements and expectations.
• Committed to continuous learning & self-development.
• Capable of working independently, with minimum supervision.

Person Specification:

• Organized, detail-oriented, with a high level of integrity
• Efficient
• Courteous
• Proactive
• Problem-solver
• Driven and self-motivated
• Flexible
• A team leader and player.