Responsibilities

• Update customers details
• Make outbound calls.
• Upsell/Sell product and services, place custom orders in computer system.
• Provide customers with product and service information.
• Accurately update NIN of customers
• Identify and process customers data
• Follow up on inconsistent data, if not immediately resolved.
• Recognize, document and alert the supervisor of trends in customer calls.

Requirements

• Candidates should possess an SSCE, NCE, OND, HND, B.Sc, / B.Ed qualification
• Candidate must be within the age bracket 18 – 35years
• Relevant experience (0 – 4year) in Customer Service is an advantage
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.
• Must reside in Ikeja or its environs.