- Facilitate daily Merchants and MoMo Fees Liquidations.
- Track the Merchant’s queries and ensure they are addressed on time.
- Handle with urgency any Mobile money related query from field staffs, service centers, call centers, franchises, mobile money agents, clients, etc
- Timely support to Mobile Money partners in relation to liquidations matters.
- Ensure all SLAs between MMRL and partners are respected.
- Ensure proper documentation/Filing of all liquidation forms.
- Ensure both real-time and manual liquidations are done as per required standards.
- Attend and close all audit-related issues arising from the respective section.
- Assist clients in understanding the value proposition and range of Finco products and services.
- Support with the ECW/EWP22 tests where required.
- Assist to initiate supplier invoices for payment in automation.
- Work closely with the other teams within OpCo as well as other support functions to optimize the revenue generation opportunity.
- Perform all daily central operations as they arise.
- Handle any other task that might be assigned by the supervisor.
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- Bachelor’s Degree in Finance or Accounting or any other related field.
- 2 Years’ experience in Finance Operation of banking or Fintech.
- Ability to balance workload, deal with multiple priorities and ability to work within
a team in a changing environment.
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