- Review the delinquent portfolio thoroughly to ascertain the causes of the default and recommend timely remedial action .
- Classify the existing and future delinquent accounts into Watch, substandard, Loss and written- off as a way of providing suitable remedial action for each category.
- Identify, review and assign loan accounts to external debt collectors upon approval and monitor the closure of such accounts by the court bailiffs.
- Manage the Portfolio at risk (PAR) of top big loans in your division and ensure it is being managed within the institutional acceptable levels.
- Provide proactive initiatives intended to minimize the number of loans being classified under loss category which affects the NBV.
- Where the accounts have been identified as non-performing, immediately initiate recovery proceedings in close coordination with Manager Loan Collections, Legal department and external debt collectors.
- Plan, coordinate with branch management and Implement recovery of written off and non-performing loans in line with bank’s policy and procedures guidelines.
- Prepare and submit timely reports with clear recommendations on all cases directly under your supervision to Manager Loan Collection or the Regional Manager.
- Mentor, coach and build capacity of all field staff on the best practices in recovery and management of delinquent loans.
- Negotiate with Debtors and ensure that the Debtors repay the bad debts at the lowest cost to the Bank.
- On board and manage the performance of the external debt collectors and ensure timely submission of monthly status reports.
- Ensure branches are conducting regular delinquency meetings to discuss non-performing loans and provide timely remedial actions.
- Oversee credit related cases against the Bank including external lawyers involved in litigation.
- Oversee all the cases being managed by External lawyers and provide timely reports about the status to your supervisor.
- Managing contracts between the bank and other persons/institutions providing debt collection services like auctioneers, bailiffs, valuers, insurers and lawyers and ensure timely renewal of contracts.
- Supervise sale of pledged assets and ensure all amounts in default are paid plus costs and any balances if any, after settling the outstanding obligations are paid back to the borrower.
- Maintain a sound filing system for all contracts, service level agreements, cases under litigation, cases handed over to external debt collectors, commission payable invoices and any other important documents relating to loan collections unit.
- Work closely with the division manager in taking timely decision to avoid loans crossing to loss category.
- Profile high risk Satellites, top big defaulters and written-off loans and ensure timely recovery actions are taken to normalize the affected satellites.
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