The Loan Recovery Officer (LRO) is responsible for receivables risk management (RRM). This includes among others: calling customers as per assigned portfolio, customer workout (Rescheduling customers), and portfolio management.
Responsible for dealing with all customers who are behind on their loans in a timely and professional manner.

Responsibilities
• Making precautionary calls to customers related to account issues or payments due
• Documentation of all loan recovery calls appropriately in the loan workout cases-comment explaining the situation, next action, and date for next action correctly defined
• Escalation of all difficult cases to the Regional Business Executives (RBEs)
• Working independently on defined tasks and smaller projects identified jointly with the Head of CF or Team Leader, to help realize the department’s objective.
• Proving commercial and financial awareness in completing assigned tasks
• Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures
• Contributing ideas for the Continuous Improvement Process (CIP) of the department, especially where directly applicable to assigned tasks
• Seeking opportunities to learn and develop within ENGIE Mobisol UK Ltd. and through training
• Undertake any other related duties as assigned by the line management from time to time

Accountabilities
• Quality of departmental service
• IT asset management
• S/he is accountable for adherence to the company’s Policy

Knowledge and skills
Experience:
• Good understanding of loan accounts
• Previous experience in a business dealing with loans is a plus
• Experience in customer relationship management
• Team player
• Computer literacy, particularly good working knowledge of Microsoft Excel
• Self-starter with a passion for ENGIE Energy Access and its mission
• Behavioral – flexible, eager to learn, problem-solving, team player, creative, etc.

Qualifications:
• A minimum Holder of a Bachelor’s Degree in Business Administration, Microfinance, or any other related field

Language(s):
• Fluency in Swahili and English languages with excellent verbal communication skills

Technology:
• Experience in using Microsoft applications, computer, and smartphone literate.