Implement strategies for timely handling of refunds processing and pay out.
• Formulate plans to meet the business objectives and long-term goals.
• Review and determine the Refunds unit team’s strengths, weaknesses, operational effectiveness, and opportunities.
• Supervise Processing of daily Payroll, DDACC, Termination, Outright Settlement, Insurance related refunds in Baylend for assigned portfolio in a timely manner.
• Prepare monthly Refunds Reconciliation (“Recon”) Report/ Reconciliation of Recon with the Financial Ledger
• Oversee the manual refunds process and ensure manual refunds paid out are processed in the system on a timely manner. Oversee the Timely preparation of refund related exceptions requiring balance adjustments.
• Oversee the accurate preparation of the EFT pay-out database and ensure all refunds processed and appear on the DB are forwarded to finance for processing (Pay-out via EFT). Follow up on bounced refunds to facilitate cash payments by the branch. Troubleshooting of queries received related to Payroll, DDACC, Termination, Outright Settlement, Insurance refunds
• Oversee the Backup of all refund approval and EFT Refund pay-out documentation onto the Refunds Folder on the Back-up Server. Maintaining Cash and EFT Consolidated Refund Pay-out DB.
• Build, understand and sustain relationships with internal stakeholders concerning refunds for clients with Bayport loans.
• Handling and resolution of queries with or without further escalation
Minimum Entry Requirements
• Grade 12 Certificate
• Bachelor’s Degree in Business, or related discipline
• Experience in the financial service industry or in a sales role will be an added advantage
Other Skills And Attributes
• Computer literacy
• Excellent communication, interpersonal and organization skills
• Good numerical skills
• Excellent sales and negotiation skills
