To ensure that targeted business benefits to be derived from the mobile solution are achieved.

Key Responsibilities

Systems and Project Management
Liaise in communications between Fieldko (Third party), VSS/RCLFS and relative principals as well other service providers.
Liaise with the Technical Systems Administrator to ensure that issues are resolved timeously.
Provide feedback to all internal customers regarding systems.
Assist in managing the communication process for changes; enhancements to the systems used between third party and mobile solutions analyst.
Ensure that all relevant documentation is filled and updated accordingly. This would include report briefs to the third party as well as internally call cycle templates.

Data Administration
Maintain the general data in both SAP and Fieldko.
Create and load questionnaires/audits in Fieldko/Salesforce.
Load promotional calendars in Fieldko/Salesforce.
Draw, analyse and interpret reports from Salesforce before reports are scheduled to be emailed to principal or internally. Feedback is then sent to Mobile Solutions Analyst or principal.

Change Management, Training and Support
Facilitate mobile user change management (FOCUS AREA) through appropriate communication channels.
Co-ordinate the change management and training requirements with HR team.
Facilitate mobile user involvement and system utilization by identifying issues and finding solutions.
Conduct trade visits to evaluate solution performance and user adoption in the field.
Design and manage internal support programs.
Support managers’ information requirements whether it be staff training; specific report requirements or audit requirements.
Promote system usage, benefits and returns within VSS & RCLFS (including management).

Business Process Management
Liaise with Fieldko consultants to refine business processes.
Design and implement business for principal requirements to ensure uniformity and clarity of requirements.
Provide the associated change management support to internal customers & VTM/VSS principals.

Technical Insight and Expertise
Manage the GSM service provider.
Manage internal networking and performance issues.
Drive evolution of the mobile solution by reviewing best practice in local markets.

Information and Data Management
Ensure team members accurately and regularly capture data onto the information system to enable access to reliable data and reporting for trend analysis and decision making. Ensure relative reports are subscribed and added to exec report for VTM management viewing.
Share relevant data with management teams to enable reliable business decision making.
Identify opportunities for improving on systems / processes related to the system. Provide manager with suggestions of improvements.
Similarly highlight areas for concern and address with relevant managers.

Administration
Oversee filing and safeguarding of records within area of responsibility.
Compile ad hoc spreadsheets when required.
Process documents for inter-company charge outs.

Team Coordination and Self-Management
Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritizing and self-development.
Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
Support and drive the business core values.
Manage colleagues and clients’ expectations and communicate appropriately.
Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
Champion training and development of self and others through utilizing available training opportunities or contributing to the development of new training solutions in collaboration with national training specialists.
Participate in and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
Maintain a basic appreciation and awareness of employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company policy.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience
Minimum of a relevant degree (3 years) coupled with demonstrated computer literacy and technical knowledge/understanding of IT and systems.

Skills and Competencies

Knowledge
An understanding of multiple key performance indicators, inter- relationship and bottom line sensitivity
Intelligence platforms and systems (SAP, Salesforce, Fieldko, Power BI)
Working knowledge of:
Outlook
Word (communication)
PowerPoint (presentations)
Excel (data management/analysis and as a planning tool)
Microsoft Project (optional)
SAP
Salesforce
Power BI

Skills
Planning and organizing
Project management
Verbal and written communication
Computer literacy (MS Office and especially proficiency in Excel)
Report writing
Interpersonal
Logical thinking
Negotiation and influencing
Analytical thinking
Presentation
Organizational awareness

Attributes
Initiative and assertive
Tolerant of stress and pressure
Creative
Proactive
Attention to detail
Deadline driven
Able to interact at all levels of the organization
Able to plan ahead and manage time
Able to prioritize