The contracted personnel will be required to maintain & ensure maximum uptime of the United Nations Mission’s Voice Over IP (VOIP) telephone network
Role objectives
- The contracted personnel would be required to test, install & maintain CISCO IP telephony equipment in the mission area of operations.
- Telephone Technician will install, operate & maintain CUCM (Cisco Unified Communication Manager) Voice / Data, Telephony VOIP Network & its related infrastructure throughout the area of operation to the highest level of efficiency as established by the United Nations.
- The configuration & installation of CUCM physical servers in Cluster, IM & Presence, CME (Call Manager Express), CUC (Cisco Unity Connection), VOIP Telephony end user terminal along with its related auxiliary support equipment.
- The contractor should have a working knowledge of Cisco Call Manager (CUCM), Intant Messaging and Presence (IM&P) Cisco Unity Connection (CUC), Cisco Jabber, Cisco Expressway E & C, Cisco Endpoints / IP Phones, troubleshooting CUCM calling issues, Cisco Voice gateways, Cube, Media Gateway Control Protocol (MGCP)/H.323 & SIP Trunk, deployment and support of CUCM, IM&P, & CUC.
- Knowledge on Cisco Technical Assistance Center (TAC) support for assistance, Call Detail Records (CDR) / E-billing, Packet Switching.
- Maintain technical documentation on system configurations & update as & when necessary.
- Provide product specific training whenever required.
- Be on call & provide 24 x 7 support to troubleshoot issues or problems when required especially during crisis & emergency situations.
- Perform any other ICT duties and tasks as assigned by the supervisor.
The list of duties & experience that would be expected to perform includes but not limited to:
- CUCM software configuration & hardware installation.
- Deployment of IM & Presence, CUC & Jabber.
- IP Phone configuration & installation, networking concept.
- Concept of routing protocols & network switches.
- Perform troubleshooting to isolate & diagnose network problems.
- Resolve complex voice call issues with multiple variables.
- Troubleshooting skills for VOIP Protocols, Session Initiation Protocol (SIP) trunks, translation, route patterns / dial plan & other features.
- Experience with complex network infrastructure design.
- Integration with Public Switch Telephone Network (PSTN).
- End user support
- Qualifications
- Degree or diploma in electronic, electrical, computer engineering, computer science, information technology, or other related field.
- Must have at least 8 years of working experience relating to the required technical knowledge written above.
- CCNA or CCNA – Voice is required.
- ITIL & Comptia Security+ certifications are desirable.
- Computer literate with proficiency in MS Office Suite specially Visio, Monitoring Tools & others.
- Experience in South Sudan is desirable.
- Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.
- Must be fluent in English, both written & oral
- Language
- Fluent in English (essential).
