The contracted personnel will be required to maintain & ensure maximum uptime of all video conferencing units & ready to be used anytime. Including small satellite based communication equipment for voice & data

Role objectives

• Installation & maintenance of satellite based communication equipment for voice / data of different providers like NERA, Thrane & Thrane, Hughes, Thuraya etc.
• Installation & maintenance of mini satellite docking stations & repeaters for vehicle & office as per the requirement.
• Installation, coordination, setup & configuration of audio / video conferencing system.
• Installation, maintenance & setup of Cisco & other video conference devices like Cisco DX – 80, Cisco Spark Board, Cisco MX – 300, Cisco Room 55, Cisco Room 70, Cisco Room 55 Pro Cisco Room 75 Pro etc.
• Providing technical guidance & monitoring of all conference equipment remotely including their software updates & fault diagnosis.
• Monitoring, scheduling & organizing day to day video conference meeting using different meeting platforms like Electronic Booking Management System (EBMS), Microsoft Teams, Zoom & Cisco Webex.
• Installation & integration of different audio system with latest tech system like Danis Interpreter system, public addressing system & different microphones.
• Providing technical support for different event indoor or outdoor like UN organized tournament, interconnect with civil society etc. with multiple sound system & projectors.
• Integration of multiple sound system with different user support conference meeting.
• Providing technical support for high level management meeting including different country high official meeting by assisting interconnection & on the spot technical support.
• Organizing & providing technical support for live event using different platform for high level town hall meetings including all remote locations.
• Configuration, testing & repair of satellite phone (Thuraya, Iridium), GPS & GSM mobile / smartphone.
• Impart training & support of special equipment to the end users deployed at remote field location.
• Providing customer support service for user complaints & carry out other technical duties under the direction of section supervisor.
• Provide product specific training whenever required.
• Be on call & provide 24 x 7 support to troubleshoot issues or problems when required especially during crisis & emergency situations.
• Perform any other ICT duties & tasks as assigned by the supervisor
• Qualifications
• Degree or diploma in electronic, electrical, computer engineering, computer science, information technology, or other related field.
• Must have at least 8 years of working experience relating to the required technical knowledge written above.
• ITIL Foundation or Comptia Security+ certifications is required.
• Computer literate with proficiency in MS Office Suite specially Microsoft Teams & others.
• Experience in South Sudan is desirable.
• Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.
• Must be fluent in English, both written & oral
• Language 
• Fluent in English (essential).