- Oversees all operations for a hotel, ensuring that everything is up to par and all guests’ needs are met.
- Ensure that each department delivers a consistently high standard of guest service.
- Achieve business objectives and maximize the profitability of all outlets.
- Maintain effective cost controls in all areas.
- Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
- Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
- Work alongside all HODs to ensure the smooth running of the day-to-day operations.
- Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback.
- Deputize for the General Manager in his absence and at various meetings & events.
- Be responsible for maximizing profit through the consistent delivery of the highest standard of service.
- Ensure consistent implementation and review of SOPs throughout all Departments.
- Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel
- Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming.
- Ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests and any other persons on the Hotel premises.
Qualifications / Requirements
- HND / BSc in Hospitality Management, Business Management or any related course
- 2 – 3 years’ experience in a similar role, working in a Hospitality Environment
- Great Interpersonal and relationship skill
- Guest- Focused
- Functional and technical skills
- Problem-solving ability
- Organized and excellent in time management
- Strong financial acumen
- Excellent communication and leadership skills
- Preferably Male for gender balance
- Age: 35- 45years.
